The Director-General of the National Emergency Management Agency (NEMA), Mrs Zubaida Umar, has urged NEMA staff members to embrace modern technologies in the field of emergency management.
During the opening of the NEMA Customer Service Week, themed “Above and Beyond,” Umar commended the workers for their resilience and determination amid challenges. She emphasized the importance of staying calm and focused on the needs of those affected during disasters, highlighting the invaluable impact of their dedication to service.
Umar noted that technology is reshaping emergency management through tools like early warning systems and disaster mapping. She encouraged NEMA staff to embrace innovation to improve their processes and better serve the public.
The DG also emphasized the importance of teamwork, stating that collaboration across departments and partners is essential for tackling complex emergencies. She called for supporting one another to achieve greater success in NEMA’s mission.
Dr Onimode Bandele, Director of Planning, Research, and Statistics at NEMA, pledged the staff’s commitment to intensify their efforts in achieving the agency’s objectives. He emphasized the aim to enhance the overall effectiveness and impact of NEMA’s initiatives by doubling their efforts.
The Information Officer of the United Nations Office for the Coordination of Humanitarian Affairs (UNOCHA), Mr Bello Danlami, commended NEMA for its high-quality services and their significant impact on the lives of countless individuals in Nigeria. He expressed UNOCHA’s recognition of the importance of customer service in humanitarian aid and applauded NEMA’s professionalism and dedication.
Mrs Nnenna Akajemeli, National Coordinator of the Service Compact with All Nigerians, represented by SERVICOM Officer Ms Rebecca Abah, lauded NEMA’s initiative and emphasized the importance of customer service. She highlighted the necessity of putting customers first and preparing communities for potential emergencies. Akajemeli stressed the need for everyone’s commitment, from the front desk to top management, to ensure quality service for all citizens.
